How We Handle Business Inquiry Information
Relia Hats is the headwear website of Qingdao Relia Saddlery Co., Ltd., based in Qingdao, China. We use business contact and project information to answer inquiries, prepare quotations and support agreed custom hat work. This policy covers information shared through this website and related business communications.
For a privacy question or request, email [email protected]. Please send only the information needed for your inquiry.
How Information Is Used and Shared
We use relevant information to:
- Reply to your questions and clarify the custom hat brief.
- Review specifications and artwork, prepare quotations and discuss samples.
- Coordinate agreed orders, approvals, delivery and related records when a project proceeds.
- Maintain business communications, address concerns and meet applicable recordkeeping or legal needs.
Information may be handled by company personnel and service providers supporting website hosting and security, email, communications and business administration. Where relevant to an agreed transaction, necessary details may also be shared with logistics providers, professional advisers or authorities as required by law.
Sharing is limited to the information needed for the relevant purpose. A request for a quotation is not permission to publish your contact details or artwork as a public customer example. You can ask us to stop non-essential follow-up without withdrawing an active project inquiry.
Website Services, Cookies and Contact Links
Website infrastructure may process connection and usage records, such as IP address, browser or device information, access time and requested pages, to operate the site, diagnose problems and protect its services. Website code supports session and preference storage and can also retain an advertising-click identifier when one is supplied in an incoming link, for referral attribution.
You can inspect or restrict cookies through your browser settings. Restricting browser storage may affect forms or saved preferences. The services involved depend on the functions enabled and the contact channel you choose. Any additional analytics or advertising functions depend on the actual service and applicable choice requirements.
If you contact us through WhatsApp or another external communications service, that provider also handles information under its own privacy terms. Email and the website inquiry route remain available. Contact us if you need information about a particular website tool or communication channel before using it.
Retention and International Handling
How long records are needed
We retain information only for as long as needed for the stated purposes and relevant business or legal requirements. This depends on whether an inquiry or order is active, whether an agreed specification is needed for repeat work, and whether transaction, accounting or dispute records must be retained.
When further retention is no longer needed, we delete the information or make it non-identifying. A deletion request may have limits where records must be kept for an unresolved transaction or legal requirement. If archived or backup copies affect a request, we will explain the applicable limits rather than promise immediate removal from every copy.
Processing across borders
Our business operates in China. Inquiries sent from another country reach our China-based business, and information may also pass through service providers in other locations. International handling depends on the services and project arrangements involved and is subject to applicable data-protection requirements. Ask us about the relevant arrangement if location is important to your project.
Your Privacy Requests
You can contact us to request access to, correction or deletion of your personal information, or to stop non-essential follow-up. Where processing relies on your consent, you can ask to withdraw it. The scope of applicable rights and any limits depend on the circumstances and the law that applies.
- Email [email protected] with the subject “Privacy request”.
- Identify the contact details used for your inquiry, an approximate date or project reference, and what you want us to do.
- Provide only the additional information reasonably needed to locate the record and verify your authority. Do not send an identity document unless a suitable verification method has been agreed.
We will assess the request and explain any relevant retention or other limits. A request does not automatically cancel an agreed order or remove records that must be retained. If a concern remains unresolved, you may have a right to contact the relevant data-protection authority.
We take reasonable precautions when handling inquiry information, but no online transmission or storage can be promised completely secure. This policy may be updated when our practices change; the current wording will be made available on this page.